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PROJECT 2020 - EP 8 - The Numbers Don't Lie

As the end of week two fast approaches for PROJECT 2020 let’s look at the numbers… 
 
You need to keep your finger on the pulse and regularly check your
business performance and the KPI’s you’ve set to easily gain a snapshot of how the business is performing. I
 
 just had a look at Agent Hue’s key numbers and the team are heading in the right direction. 
 
– Client visitation has improved for July with the time between visits dropping from ten weeks to just above eight. A great result showing the teams focus on revisits is paying off. We are just about back to our performance pre-COVID. 
 
– Average client spend is steady, and up 5% on pre-COVID results. 
 
– Client number are down, however, we have had team members on annual leave over the past 10 days. This has had some impact but the client numbers for the week would have still been down even if we had a full team in the salon.